Privacy policy

General

As the operator of this website and as a company, we come into contact with your personal data. This refers to all data that says something about you and with which you can be identified. In this privacy policy, we would like to explain to you how, for what purpose and on what legal basis we process your data.

We are responsible for data processing on this website and in our company:

Jonas Rothlaender
Suonionkatu 8
00530 Helsinki
Finland

Phone: +49 40 6479 7411
E-Mail: info@my-relationship-counselling.com

General information

SSL or TLS encryption

When you enter your data on websites, place online orders or send e-mails over the Internet, you must always be prepared for unauthorised third parties to access your data. There is no complete protection against such access. However, we make every effort to protect your data in the best possible way and to close security gaps as far as possible.

An important protection mechanism is the SSL or TLS encryption of our website, which ensures that data that you transmit to us cannot be read by third parties. You can recognise the encryption by the lock icon in front of the Internet address entered in your browser and by the fact that our Internet address begins with https:// and not with http://.

How long do we store your data?

In some places in this privacy policy, we inform you about how long we or the companies that process your data on our behalf store your data. If no such information is provided, we will store your data until the purpose of the data processing no longer applies, you object to the data processing or you withdraw your consent to the data processing.

However, in the event of an objection or cancellation, we may continue to process your data if at least one of the following conditions is met:

We have compelling legitimate grounds for continuing the data processing that outweigh your interests, rights and freedoms (only if you object to the data processing; if the objection is directed against direct marketing, we cannot provide any legitimate grounds).
Data processing is necessary in order to assert, exercise or defend legal claims (does not apply if your objection is directed against direct advertising).
We are legally obliged to store your data.

In this case, we will delete your data as soon as the requirement(s) cease(s) to apply.

Data transfer to the USA

We also use tools on our website from companies that transfer your data to the USA and store and, if necessary, process it there. The European Commission has adopted an adequacy decision for the EU-US data protection framework. This establishes that the USA guarantees an adequate level of protection for personal data from the EU that is transferred to US companies. This decision is based on new safeguards and measures introduced by the US to fulfil data protection requirements. The adequacy decision includes, among other things, restrictions and safeguards on access to the data by US intelligence services. Binding safeguards have been introduced to limit the access of US intelligence agencies to what is necessary and proportionate to protect national security. In addition, increased oversight of the activities of the US intelligence services has been established to ensure that the restrictions on surveillance activities are complied with. An independent redress mechanism has also been established to handle and resolve complaints from European citizens about access to their data. The EU-US Privacy Shield Framework thus allows European companies to transfer data to certified US companies without having to introduce additional data protection safeguards. You can view a list of all certified companies at the following link: https://www.dataprivacyframework.gov/s/participant-search

A change to the European Commission's decision cannot be ruled out.

Your rights

Objection to data processing

IF YOU READ IN THIS PRIVACY POLICY THAT WE HAVE LEGITIMATE INTERESTS FOR THE PROCESSING OF YOUR DATA AND THEREFORE BASE THIS ON ART. 6 ABS. 1 SENTENCE 1 LIT. F) GDPR, YOU HAVE THE RIGHT UNDER ART. 21 GDPR, YOU HAVE THE RIGHT TO OBJECT TO THIS. THIS ALSO APPLIES TO PROFILING BASED ON THE AFOREMENTIONED PROVISION. THE PREREQUISITE IS THAT YOU STATE REASONS FOR THE OBJECTION THAT ARISE FROM YOUR PARTICULAR SITUATION. NO JUSTIFICATION IS REQUIRED IF THE OBJECTION IS DIRECTED AGAINST THE USE OF YOUR DATA FOR DIRECT ADVERTISING.

THE CONSEQUENCE OF THE OBJECTION IS THAT WE MAY NO LONGER PROCESS YOUR DATA. THIS ONLY DOES NOT APPLY IF ONE OF THE FOLLOWING CONDITIONS APPLIES:

WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS.
THE PROCESSING SERVES THE ASSERTION, EXERCISE OR DEFENCE OF LEGAL CLAIMS.

THE EXCEPTIONS DO NOT APPLY IF YOUR OBJECTION IS DIRECTED AGAINST DIRECT ADVERTISING OR AGAINST PROFILING IN CONNECTION WITH THIS.

Further rights

Revocation of your consent to data processing

Many data processing operations are based on your consent. You give this consent, for example, by ticking the appropriate box on online forms before you send the form or by allowing certain cookies when you visit our website. You can revoke your consent at any time without giving reasons (Art. 7 para. 3 GDPR). We may then no longer process your data from the time you withdraw your consent. The only exception: We are legally obliged to retain the data for a certain period of time. Such retention periods exist in particular in tax and commercial law.

Right to lodge a complaint with the competent supervisory authority

If you believe that we are in breach of the General Data Protection Regulation (GDPR), you have the right to lodge a complaint with a supervisory authority in accordance with Art. 77 GDPR. You can contact a supervisory authority in the member state of your place of residence, your place of work or the place where the alleged infringement took place. The right to lodge a complaint exists in addition to administrative or judicial remedies.

Right to data portability

Data that we process automatically on the basis of your consent or in fulfilment of a contract must be handed over to you or a third party in a commonly used, machine-readable format if you request this. We can only transfer the data to another controller if this is technically possible.

Right to data access, erasure and rectification

In accordance with Art. 15 GDPR, you have the right to receive information free of charge about what personal data we have stored about you, where the data comes from, to whom we transmit the data and for what purpose it is stored. If the data is incorrect, you have the right to rectification (Art. 16 GDPR); under the conditions of Art. 17 GDPR, you may request that we erase the data.

Right to restriction of processing

In certain situations, you can request that we restrict the processing of your data in accordance with Art. 18 GDPR. The data may then - apart from storage - only be processed as follows:

with your consent
for the assertion, exercise or defence of legal claims
to protect the rights of another natural or legal person
for reasons of important public interest of the European Union or a Member State

The right to restriction of processing exists in the following situations:

You have disputed the accuracy of your personal data stored by us and we need time to check this. Here you have the right for the duration of the review.
The processing of your personal data is unlawful or was unlawful in the past. In this case, you have the alternative right to erasure of the data.
We no longer need your personal data, but you need it for the exercise, defence or assertion of legal claims. Alternatively, you have the right to have the data erased.
You have lodged an objection in accordance with Art. 21 (1) GDPR and now your interests and ours must be weighed against each other. You have the right to do so as long as the result of the balancing process has not yet been determined.

Hosting and Content Delivery Networks (CDN)

External hosting

Our website is hosted on a server of the following internet service provider (hoster):

Host Europe GmbH
Hansestrasse 111
51149 Cologne

How do we process your data?

The host stores all data from our website. This also includes all personal data that is collected automatically or through your input. This may include in particular Your IP address, pages accessed, names, contact details and enquiries as well as meta and communication data. When processing data, our hoster complies with our instructions and only ever processes the data to the extent that this is necessary to fulfil the service obligation to us.

On what legal basis do we process your data?

Since we address potential customers via our website and maintain contact with existing customers, data processing by our hoster serves to initiate and fulfil contracts and is therefore based on Art. 6 para. 1 lit. b) GDPR. In addition, it is our legitimate interest as a company to provide a professional website that fulfils the necessary requirements in terms of security, speed and efficiency. In this respect, we also process your data on the basis of Art. 6 para. 1 lit. f) GDPR.

Data collection on this website

Server log files

Server log files log all requests and access to our website and record error messages. They also contain personal data, in particular your IP address. However, this is anonymised by the provider after a short time so that we cannot assign the data to you personally. The data is automatically transmitted from your browser to our provider.

How do we process your data?

Our provider stores the server log files in order to be able to track the activities on our website and to detect errors. The files contain the following data:

Browser type and version
Operating system used
Referrer URL
Host name of the accessing computer
Time of the server request
IP address (anonymised if necessary)

We do not merge this data with other data, but only use it for statistical analysis and to improve our website.

On what legal basis do we process your data?

We have a legitimate interest in ensuring that our website runs smoothly. It is also in our legitimate interest to obtain an anonymised overview of access to our website. Data processing is therefore lawful in accordance with Art. 6 para. 1 lit. f) GDPR.

Contact form

You can send us a message using the contact form on this website.

How do we process your data?

We store your message and the information from the form in order to be able to process your enquiry, including follow-up questions. This also applies to the contact details provided. We will not pass the data on to other persons without your consent.

How long do we store your data?

We delete your data as soon as one of the following points occurs:

Your enquiry has been finally processed.
You ask us to delete the data.
You revoke your consent to storage.

This only does not apply if we are legally obliged to retain the data.

On what legal basis do we process your data?

If your enquiry is related to our contractual relationship or serves the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b) GDPR. In all other cases, it is in our legitimate interest to process enquiries addressed to us effectively. The legal basis for data processing is therefore Art. 6 para. 1 lit. f) GDPR. If you have consented to the storage of your data, Art. 6 para. 1 lit. a) GDPR is the legal basis. In this case, you can withdraw your consent at any time with effect for the future.

Enquiry by e-mail, telephone or fax

You can send us a message by e-mail or fax or give us a call.

How do we process your data?

We store your message and the contact details you have provided or the telephone number you have transmitted so that we can process your enquiry, including any follow-up questions. We will not pass the data on to other persons without your consent.

How long do we store your data?

We delete your data as soon as one of the following points occurs:

Your enquiry has been finally processed.
You ask us to delete the data.
You revoke your consent to storage.

This only does not apply if we are legally obliged to retain the data.

On what legal basis do we process your data?

Google Fonts (local hosting)

We use fonts from the US company Google on our website. We have installed the fonts locally so that there is no connection to Google's servers when you visit our website.

Further information on Google Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://policies.google.com/privacy?hl=de.

Font Awesome (local hosting)

We use icons from the Font Awesome icon library on our website. The library is provided by Fonticons Inc. We have installed the icons locally so that there is no connection to the company's servers when you visit our website.

You can find more information about Font Awesome at https://fontawesome.com/ and there specifically in the privacy policy: https://fontawesome.com/privacy .

Audio and video conferencing

As a company, we are in contact with many people: Customers, business partners, service providers, etc. In addition to other means of communication, we also use online conferencing tools. Information relevant to data protection law on the provider(s) of the tools we use can be found at the end of this section. If you communicate with us via such a tool, your personal data will be processed not only by us, but in particular by the provider of the respective tool.

How do we process your data?

Online conferencing tools collect and store various personal data to enable participation in an online conference and its smooth realisation. In addition to registration, conference and technical data, this also applies to certain communication content.

Registration data: Your e-mail address and/or telephone number and any other data you provide when registering for the conference.
Conference data: Start, end and duration of your participation in the conference, the number of participants and other conference metadata.
Technical data: IP address, MAC address, device ID, device type, operating system and version, client version, camera type, microphone or loudspeaker and the type of connection.
Communication content: Cloud recordings, chat/instant messages, voicemails uploaded photos and videos, files, whiteboards and other information shared while using the service.

For details on data processing, please refer to the data protection declarations of the respective conference tool provider.

How long do we store your data?

As your communication partner, we will delete your data from our systems as soon as one of the following points occurs:

The purpose of data processing no longer applies.
You ask us to delete the data.
You revoke your consent to storage.

This only does not apply if we are legally obliged to retain the data.

Cookies remain on your end device until you delete them.

The providers of conference tools also store your data for their own purposes. Please contact the providers directly to find out what this means for the duration of the storage of your data.

On what legal basis do we process your data?

If we already have a contractual relationship or if you wish to conclude a contract with us, we use conference tools to fulfil the contract or to inform you about our services or products. In this respect, data processing is carried out on the basis of Art. 6 para. 1 lit. b) GDPR. Otherwise, the use of conference tools serves the purpose of simple and fast communication, without which we would not be able to run our company efficiently. We therefore also have a legitimate interest in data processing in accordance with Art. 6 para. 1 lit. f) GDPR. Another legal basis may be your consent. In this case, Art. 6 para. 1 lit. a) GDPR is relevant. This basis ceases to apply in the future if you withdraw your consent.

Which online conference tools do we use?

Zoom

What is Zoom?

Communication platform for video meetings, voice communication, webinars and chats via desktop computers, telephones, mobile devices and conference room systems

Who processes your data?

Zoom Communications Inc, 55 Almaden Boulevard, Suite 600, San Jose, CA 95113, USA

Has an order processing contract been concluded with Zoom?

Yes

Where can you find more information about data protection at Zoom?

https://zoom.us/de-de/privacy.html

On what basis do we transfer your data to the USA?

Zoom Communications Inc. complies with the standard contractual clauses of the European Commission (cf. https://zoom.us/de-de/privacy.html)